PRIVACY POLICY – ZUCCHINI FOOD MARKET

1. What personal information do we collect from people who visit our website?

We do not require visitors to provide personal information simply to browse our website. However, when you create an account, place an order, subscribe to our newsletter or contact us, we may collect information such as your name, email address, phone number and delivery details to provide our services.

2. When do we collect information?

We collect information from you when you:

• Create an account or log in using your username and password.

• Place an order through our website.

• Subscribe to our newsletter or promotional communications.

• Contact us through our website, email or other communication channels.

• Use certain website features or services that require personal information.

3. How do we use your information?

We may use the information we collect to:

• Process and manage your orders.

• Provide customer support and respond to enquiries.

• Communicate order confirmations, updates and delivery information.

• Improve our website, products and customer experience.

• Send promotional offers, newsletters and updates where you have given the necessary consent.

• Maintain and manage your customer account.

4. How do we protect your information?

We implement reasonable security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

Payment transactions are processed through secure payment service providers. We do not ask you to share sensitive information such as bank login credentials, passwords or payment authorisation codes through our website, email or customer support channels.

5. Do we use cookies?

Yes. Cookies are small files that a website or its service provider transfers to your computer's hard drive through your web browser (if you allow), enabling the website's systems to recognise your browser and capture and remember certain information.

We use cookies to help remember your shopping cart, maintain your browsing session and improve your shopping experience. They also help us understand your preferences and compile aggregate data about website traffic and interactions so that we can improve our website, services and tools in the future.

You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled. Where required, we will seek your consent before using non-essential cookies.

6. Third-Party Disclosure

We do not sell or trade your personal information to third parties.

However, we may share relevant information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, arranging deliveries and providing marketing or communication services.

We may also disclose your information when required by law or when necessary to enforce our website policies or protect our rights, safety and property, or those of others.

Non-personally identifiable visitor information may be shared with third parties for analytics, advertising, marketing or other business purposes.

Contact Us

If you have any questions about this Privacy Policy or how Zucchini Food Market handles your information, please contact us through:

Email: customercare@zucchini.co.ke

Head Office: 0726333446

Zucchini Food Market – Your trusted food market.